Orders can be received from businesses (B2B), consumers (B2C), or a mix of both, depending on the products. Offers and pricing may be done via catalogs, websites, or broadcast network advertisements.
Order Management
Iggnition’s integrated order management system encompasses these modules:
- Product information (descriptions, attributes, locations, quantities)
- Inventory availability (ATP) and sourcing
- Customers and vendors
- Order entry and customer service (including returns and refunds)
- Order processing (selection, printing, picking, packing, shipping)
- Data analysis and reporting
The purpose of Iggnition’s Order Management is to keep track of customers, accounts, stock level maintenance, kitting and assembly, labor planning and tracking, picking and replenishment, packaging and shipping, product delivery, etc.
Order Management requires multiple steps in a sequential process like sourcing, back-order management, cartonization, labor estimation and planning, picking, packing, shipping and associated customer communications. Order management systems usually have workflow capabilities to manage this process.
Process
The possible steps in the process are:
- Order Sourcing / Planning – Determining the source / location of item(s) to be shipped
- Order Changes – Changes to orders, if needed
- Order Planning – Planning out schedule window, labor, routing, wave, equipment, and other requirements needed to execute the order fulfillment process.
- Order Processing – Processing step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).
- Shipment – The shipment and transportation of the goods
- Delivery – The delivery of the goods to the consignee / customer
- Returns – In case the goods are unacceptable / not required
Iggnition’s Order Management enables you to efficiently and profitably manage and process your multichannel orders.
