Q: Why is the message "Unauthorized User" displayed?

A: The application is a secured web application and thus has a built-in time-out.  If you use any secured on-line banking site, you may have noticed that the same auto log off action is implemented after a certain period of inactivity to prevent unauthorized access to your confidential data or account. If the application times out and the "Unauthorized User" is displayed, just exit out and log back in again.

Q: How is inventory maintained and displayed at the location level?

A: Inventory in the application is maintained at the UOM level. For example, let's say at location loc2 we have 15 EA of sku2. The location inventory would show as:

Location        SKU        UOM        QOH

loc2                sku2        EA        15

If we put away 2 CS of sku2 in the same location then the location inventory would now show as:

Location        SKU        UOM        QOH

loc2                sku2        EA        15

loc2                sku2        CS        2

Q: Can I store multiple products in the same location?

A: Definitely! An example is shown below.

Location        SKU        UOM        QOH

loc1                sku1        EA        15

loc1                sku1        CS        2

loc1                sku1        PL        1

loc1                sku2        CS        10

loc1                sku3        EA        20

Q: Can I store multiple product UOMs in the same location?

A: Definitely! An example is shown above.

Q: If I have 2 CS of product A at a location, how do I adjust out (-1) one EA (e.g., a unit in a case is damaged)?

A: Convert 1 CS of product A at that location to EA's, then adjust out one EA.

Q: How do I move inventory between warehouses?

A: This is a two-step process.

Step 1.  Create an outbound order on the source warehouse to ship the required inventories to the destination warehouse. Pick, pack, and ship the order.

Step 2.  Create an internal PO on the destination warehouse to expect and receive in the shipped inventory from the source warehouse.

Q: How do I delete a warehouse/facility

A: Deleting a warehouse will purge all related data in that warehouse including Inventory, Locations, Warehouse Settings, PO, Receipts, Orders, Shipments, Deliveries, Pending Transactions, Histories, etc.  This process is irreversible. Once purged, there is no way to get the data back. Therefore, if you sure you want to delete a warehouse/facility (perhaps you created by mistakes, or you already empty out the warehouse and cease all operations) please submit a ticket to our help desk.